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Vogelzang Pellet Stove VG5790 Large Hopper Review

vogelzang pellet stove vg 5790 woodpelletfacts.comThe VG 5790 Vogelzang pellet stove straddles the line between a pellet wood stove and a wood pellet furnace. A pellet stove pellet is exactly the same as a pellet for a pellet furnace, but the heating appliances serve different needs. For most homeowners, a wood pellet stove is a secondary heating appliance that helps them save money on their conventional heating bill. It’s very common for a pellet stove or wood pellet insert to be used sparingly while the house relies mostly on the thermostat and the oil or gas burner to do the bulk of the house’s heating.

That’s changing a bit. The Vogelzang VG5790 is one of the largest standalone wood pellet stoves available, and it’s capable of heating up to 2,800 square feet of living area. The Vogelzang VG5790 isn’t really a true furnace, however. Unlike manufacturers like Woodmaster and St. Croix, Vogelzang doesn’t make a true furnace that’s suitable for use as a central heating plant, choosing to compete mostly with Harman pellet stoves and similar models.

US Stove, the parent company of Vogelzang, does make the Model 8500 Multi-Fuel Furnace, which can supply up to 1600 CFM of heated air to a central heating plenum, but the Vogelzang VG 5790 won’t be able to supply either the BTUs or the CFM necessary for use as a central heating plant. If you need a really big pellet stove for use as a freestanding heater, this Vogelzang pellet stove might be perfect for you.

Vogelzang VG5790 Specifications

  • Freestanding wood pellet stove
  • Heats up to 2,800 square feet of floor area
  • Hopper capacity: 120 pounds of wood pellets
  • Produces up to 65,000 BTUs
  • Exhaust flue collar size: 3″
  • Single 200 CFM blower
  • Full load run time: 80 hours
  • Igniter: Automatic
  • Requires 110 volts, 3 amps
  • Weight: 287 pounds
  • Dimensions: 27″ x 27-3/4″ x 37-1/2″ high
  • Clearance: 8″ from sides and back
  • Warranty: 5 years limited manufacturer’s warranty

EPA CertifiedMobile Home ApprovedWashington State ApprovedCanada Approved

 

 

Vogelzang Pellet Stove Features and Benefits

There’s a lot to like about the VG 5790. If you live in an open plan house, the Vogelzang may be able to heat the whole living area without any help from your furnace. It’s better looking than many competing pellet stoves. The large glass viewing window lets you enjoy the ambiance of the flames, and the clipped front corners make the appliance look less boxy.

The VG 5790 has a hammered dark gray/black finish that’s easy to keep clean and looks sharp. The fan that circulates heated air into the home is only moderately noisy, especially on the lower speed settings. The VG 5790 has 5 speed settings. The lowest will consume about one, 40-pound bag of wood pellets in 24 hours, and the highest consumes about 3 bags per day. The average 40-pound bag of wood pellets will produce about 8500 BTUs per pound, so you can expect about 14,000 BTUs per hour on low, and upwards of 50,000 usable BTUs per hour on the highest setting. Some brands of pellets can produce more heat per pound, which might bring the VG 5790 up to its advertised output of 65,000 BTUs, but you can’t expect to run the unit continuously on its highest setting.

Cleaning the VG 5790 is straightforward. Daily maintenance requires you to open the side panels and the front viewing door and remove the burn pot. Scrape out the ash in the pot, clean off the viewing glass, and close it back up and you’re ready for another day of use. Once a week or so, you’ll have to remove one of two access plates to vacuum out ash that collects in the heat exchanger. You’ll also need to empty the ash from the combustion chamber every week or so. Expect to clean out the exhaust flue (not included) once for every ton of pellets you burn.

Pros

  • One of the largest freestanding pellet stoves on the market
  • Easy to clean
  • Large hopper means fewer reloads
  • Wide range of speeds makes it easy to adjust to proper temperature
  • Remote Control lets you adjust heat from across the room
  • Big viewing window
  • Using outside combustion air improves performance
  • Quieter than many competitors

Cons

  • Viewing glass gets dirty quickly
  • Side panels can pop open when unit is on higher settings
  • No filter on room air intake
  • Fan is loud on the highest settings

Final Word on the Vogelzang Pellet Stove

There are very few wood pellet appliances with the capacity to compete with the Vogelzang VG 5790. If you’ve been holding off on buying a pellet stove because all the models on the market were too small to make them a good fit for your heating needs, the Vogelzang pellet stove is a great choice. It’s smartly designed and well-constructed, and easy to clean and maintain. Reviews of the VG 5790 are overwhelmingly positive. Users like the Vogelzang for its big heating capacity and its big hopper. Many users appreciate the way the VG 5790 can hold 3 full bags of wood pellets. They also mention how easy it is to operate and to clean. The VG 5790 Vogelzang pellet stove is highly recommended.

Do you have a Vogelzang VG5790 Large Hopper Pellet Stove? Let us know if you like it in the comments!

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54 Comments

  • So far so good i just bought this stove and this thing is a beast buttttt i have already noticed that on high mebbie even on low that im losing alot of pellitts they seem 2 b bouncing right out of the burn pot is there ne acesseriy i culd buy 2 prevent this problem

  • Hello Brian- Thanks for reading Wood Pellet Facts, and for leaving a comment. We are on our second full season with a VG 5790, and have burned a total of 9 tons of pellets in it. The pellets do indeed bounce when they hit the burn pot. This has pluses and minuses. Of course when they bounce out, they simply smolder in the ash dump and don’t produce usable heat. However, the way the pellets drop into the burn pot stirs up the burning pellets, and this helps avoid clinkers.

    I don’t know of any modifications to the burn pot that would prevent it.

  • My stove does the same thing I have to clean it everyday and the glass is black after about 8hours . It seems like a waste of pellets maybe I should of bought a different stove.i also replaced the exhaust thermostat twice in three months.

  • Hello Richard- Thank you for reading wood pellet facts, and for sharing your experience with the VG 5790 Vogelzang. We also found the viewing glass does soot up very quickly on this model as well. However, we’ve also found that different settings and different brands of pellets affect the amount of soot a great deal. For instance, setting 4 (of 5) clouds the glass really quickly, and because the burn pot is half full all the time, more pellets seem to bounce and smolder. When the stove is on setting 1 or 2, it seems to burn a lot cleaner. We also learned to open the air valve on the back of the unit all the way. Softwood pellets seemed to produce less soot.
    The exhaust thermostat gets coated with soot on the inside surface, which acts as an insulator and makes the part malfunction. We replaced ours after one year of hard use, but later determined a simple cleaning would have restored it.

  • This will be our 3rd winter with the stove. I’ve tried variety of pellets best luck comes from bare foot pellets in fall and spring cut with soft wood. Mainly because BTU’s even on low are high. As for the glass, wish some pinholes were drilled in cradle that would allow air to blow across glass to keep it clean.

  • Hi Pete- Thanks for reading Wood Pellet Facts, and for leaving a comment.
    You’ve pointed out an interesting detail about the Vogelzang VG 5790. It makes a lot of heat, even on the lowest setting. In shoulder seasons, it only runs for a short time before it makes the room too hot. Of course you’re grateful for the heat in winter when it’s colder.
    You’ve also pointed out another detail potential buyers should be aware of. The Vogelzang large hopper stove has a big viewing glass, but it soots up fairly rapidly. It’s easy to clean. A single, mildly dampened paper towel is all it takes to clean it when you have the door open. It would be nice if the glass stayed clearer longer. It’s pleasant to see the flames clearly.
    Thanks again for reading and commenting at Wood Pellet Facts.

  • I burned a vogelzang 5790 for 3 seasons in ohio. I had 2 combustion blowers quit,auger gearbox was dripping oil,replaced 3 room air blowers. Stove ran great and put out lots of heat,when it ran that is. Customer service was a joke and treated like crap.They sent me a replacemnt stove and I continued to have problems with it. Also the stove never used less than 1.25 bags a day on level 1 no matter what pellets i ran,the only differance was heat output.hunk of Chinese junk, buy American. I have a harman p61 now,should have went with one of these from the beginning and it’s american made

  • Hello Wyatt- Thanks for reading Wood Pellet Facts, and for sharing your experiences with the Vogelzang large hopper pellet stove.

    The number of blowers you had to replace is unusual in any brand or model I’m familiar with. That must have been quite frustrating. We have reviewed the Harman P61 here on Wood Pellet Facts, it’s a great stove. In fairness, the Harman pellet stove does cost twice as much as the Vogelzang, but it appears that you get what you pay for in this case.

    Thanks again for reading and commenting.

  • Vogelzang 5770 reeds error code E2 for about 5 to 10 minutes replace the seal on the the door replace the Touch button unit still reading error code E2 any information we’ll be very helpful..

  • Hi Miguel- Thanks for reading Wood Pellet Facts, and for leaving a comment.

    Error messages are useful, but because each error message has a lot of different possibilities, you can end up changing a whole lot of components without finding the one that’s the problem. That’s frustrating.

    In general, E2 error messages on Vogelzang pellet stoves have to do with air problems. Either something is blocked, or a component that seals the combustion chamber or measures the slight vacuum in the chamber is broken. Since you’ve already changed the door gasket, that can’t be the problem.

    In my experience, these pellet stoves can’t be too clean. If any part of the air flow is restricted, or the combustion fan isn’t drawing in enough air and then exhausting it efficiently, it will lead to an E2 message. Twice a year or so, I remove the combustion blower completely from its housing (it’s held on with 5 small screws that are easy to remove). I find a lot ash and soot builds up on the angle bends in the exhaust pipe, and on the impeller blades of the blower itself. With the blower removed from the housing, you can really clean the exhaust pipe in the most difficult spots. Of course the rest of your exhaust stack and the combustion chamber must be kept clean, too. If cleaning isn’t the problem, it’s probably the vacuum switch, which is easy to find and relatively inexpensive to replace.

    Good luck, I hope this is helpful.

  • I just recently bought the vg570 and it will not stay set to the thermos stat temp on the stove! It’s on the low setting in t-stat and I set it for 75 degrees and it does not stay at that set point just keeps getting hotter and hotter!

  • Hi Michelle- Thanks for reading Wood Pellet Facts, and for leaving a comment.

    The thermostat on your pellet stove isn’t designed to turn your pellet stove on and off like a regular furnace. The stove will keep running on the lowest setting indefinitely, unless the room gets so hot it trips the hi-temp sensor.

    The Vogelzang VG 5790 puts out a lot of heat even on the low setting, and can overpower a room quickly if not that much heat is needed. The thermostat will turn the setting up to maintain 75 degrees if the room gets colder, but you’ll have to turn the stove off manually if it’s too hot on setting 1.

  • hi i bought a vogelzang vg5790 last black friday and so far its been ok buttttttt now my burnpot keeps filling up with hard ash and not shooting off to the side like ask suld and i clean this like every day now to every other day nd shuldnt have to but i am cuz it is wasting a shit ton of pelitts after the burnpot gets full with hard crusty ash im relie erritated at this point cuz its dollar sighns out the window plz help

  • Hello Brian- Thanks for reading Wood Pellet Facts, and for sharing your experience with the stove with our readers.

    We have found that hard (clinker) ash forms when one of two things happens;

    1. Really cheap pellets that use reclaimed lumber have bits and pieces of things like paint that form hard clumps in the burnpot.

    2. In our experience, the most likely culprit is not enough air getting to the burnpot. Perhaps the damper is closed, or the outside air intake is blocked. It’s more likely that the exhaust flue is full of ash. Bends in the exhaust pipe are especially prone to blockage. We remove the exhaust fan motor from its housing and clean the interior of the flue from there, as well as going outside to clean the flue chimney.

    I hope this helps. Good luck!

  • I would like to use the stove in my workshop. I’m in Kenora Ontario Canada and its -35c right now and will ne coae to that for weeks on end. My shop is 24×30 with r60 in the roof and r20 walls.. i keep it just above freezing with a 5kw electric wall furnace but the cost is insane.
    I want this unit for the large capacity hopper but don’t want to overheat the shop = waste pellets in the milder Wx. My question is.. Can i hook up a thermostat to turn the power off to the supply plug when i get to the set point.. say 25c?
    The thermostat could re energize the plug = turn on the unit when the temperature drops.. like a power failure occured. Dies the unot maintain its last setting when thw power is interupted?
    Thanls.. i want to buy but am concerned about the lack of a real OFF setting .

  • Hello Tim- Thanks for reading Wood Pellet Facts, and for leaving a comment.

    You will save an enormous amount of money by switching to wood pellets from electric heat. We have a lot of experience with this particular Vogelzang pellet stove, so perhaps we can help with your calculations.

    5 kilowatts per hour is equal to 17,000 BTUs. That’s the equivalent of burning approximately 2 pounds of pellets per hour. There are 40 pounds in a bag. On the lowest setting, the VG 5790 burns about 2 pounds per hour (a bag a day). Where we live, 5kw of electric would cost about $18 US a day. A bag of pellets costs around $5. You could “waste” a lot of pellets by “overheating” your shop and still end up miles ahead.

    There is no practical way I know of to use a thermostat to cycle this pellet stove on and off. There is a fairly long start up and shut down procedure. If the power is interrupted, the machine stays off when it’s re-energized. You have to manually re-start it.

    There are other reasons to avoid a lot of starts and stops. The igniter would get a workout, and it would be bound to have a much shorter life span if the machine turned on and off throughout the day.

    In our experience, the VG 5790 pellet stove works best when run continuously and (lightly) cleaned daily. If the workshop is warm enough, you could leave the unit off for a while after cleaning before starting it up again to save pellets.

    Thanks again for reading Wood Pellet Facts.

  • Thanks for the reply.. the same math with my heater… just maintaining above 0c costs me about $32 Cdn a day but thats running 24 hrs . i hope to get it much warmer on fewer dollars.
    Fwiw.. the heater runs about 3 hrs a day to keep the zero temp and would remain as emergency heat.. i like the idea of keeping the shop warm and then shutting off rhe heat… it should take a day or more for it to cool to 0c again even in the coldest temps.
    I built insulated carriage style doors that seal infront of the insulated 7×9 overhead doors ..r20 ish EPS foam in total and insulated shutters for the three shop wondows.. r16 foam. The concrete slab is the big heat loss now but it gets 4 inches of foam vertically around the perimeter in the spring.

    Q- is there a different pellet stove that better suites my application.. thanks

  • I live in another state. Trying to trouble shot this unit with my son from 800 miles. Seems glass smokes out within hours room temp keep rising to uncomfortable temps but worse pellets falling into ash tray some partially lit. When he shuts the stove down I guess it doesn’t sense the burning pellets in ashtray. All blowers shut down and house fills with smoke from smoldering/lit pellets in ash tray. Big problem looking for help.

  • Hello Tim Brown- Thanks for checking back in at Wood Pellet Facts.

    Pellet stoves don’t usually have automatic on/off settings based on thermostats. Most brands advertise that their stoves work with thermostats, which is confusing to many of our readers. We think that manufacturers should make their stove specifications clearer so that consumers could make a more informed choice about what they’re buying.

    You seem quite well-versed in calculating the heating load you require for that space. The VG 5790 puts out a lot of heat, and it has a 60-pound hopper that will let the machine run for several days when it’s on the low setting. The VG 5790 is also pretty cheap to buy for its size, so it’s got that going for it. If you think it might be too powerful for the space, you could look into smaller models. The VG 5790 claims it puts out 65,000 BTUs on high, but we haven’t found that to be a useful number. The unit sounds like it will take off and fly around the room when it’s on the highest setting. We think the max the unit will put out in the real world is around 50,000 BTUs, which is pretty powerful.

    There are smaller stoves like the Castle Serenity (http://www.castlestoves.com/serenity-wood-pellet-stove) that have more sophisticated programmable thermostats, but they put out fewer BTUs, and they have much smaller hoppers that yield shorter max run times.

    With the cost of electricity in your area, I’d buy an economical stove sized to the room, and then run it on low continuously no matter what. The money you saved on electricity would dwarf the cost of whatever extra heat it generated instead of cycling off like a regular furnace.

  • Hello Marc C. – Thanks for reading Wood Pellet Facts, and for leaving a comment.

    The majority of users report that the glass on the VG 5790 smokes up very quickly, and that has been our experience as well. There’s not much you can do but clean it daily. We find that certain brands of pellets are better than others, but not a lot better for this problem.

    The VG 5790 is a very powerful pellet stove, and can be too hot even on the lowest setting when you only need a few degrees of heat. We have that problem during “shoulder season.” The only solution is to turn it off manually until the room cools down.

    We also had some problems with smoke coming into the house after the shutdown sequence was over, due to smouldering pellets in the ash dump. This is a tricky problem because the smoke can rise up into the pellet hopper and get out, or even leak out from the center shaft of the exhaust fan. I can tell you what I did to correct the problem, but I must caution you that it is not recommended by the manufacturer, and you must use the information only at your own risk:

    The manufacturer has a test procedure for the Proof of Fire thermodisc listed in their troubleshooting guide under “Display is Flashing E3”. They advise putting a jumper wire between the two (green) wires that connect to the POF thermodisc. If you put in this jumper, the fan runs substantially longer during the shutoff procedure. This is because the jumper wire keeps sending a signal to the control board that the exhaust gas is still hot. Eventually, the control board will shut the machine off, but the extra time extinguishes any smouldering pellets in the basket and ash dump completely. A side benefit is that the entire machine cools off completely, making it easier to clean. I’ve installed a jumper wire with a switch on it, and I’ve had almost no problem with smoke for more than two years running.

    Again, I’d like to caution you that the manufacturer doesn’t recommend this, and you should do this at your own risk.

  • I would stay completely away from this company altogether. Once you purchase it, you are on your own. No difference if it works great or not, but they have absolutely no one that can service these or handle a warranty issue in the tri county Detroit area is absurd. I’ve tried there tech services now for two days with extremely long hold times and have yet gotten through. Plus a snotty reply from the company put the nail in the coffin. Zero stars for US stove company. Extremely disappointed

  • Hello Jason- Thanks for reading Wood Pellet Facts, and for sharing your experiences with the Vogelzang VG 5790 with our readers.

    You’ve pointed out an important aspect of owning a Vogelzang pellet stove. Unlike stoves that are sold through dealers, Vogelzangs are sold direct to the public from retailers like Tractor Supply. If you have questions, you’re forced to entirely rely on your own efforts and a help line, This can be extremely frustrating for a consumer who is accustomed to being able to get help from the place they bought an item.

    We have had good luck with our VG 5790, but it has required a lot of minor repairs. We feel it’s a good value for its price range, but more expensive brands have better service.

  • Just installed vg5790. Only burned about 3 bags so far. But it gets toasty in my 1400 sq foot house. Only down fall is I don’t like how it runs constantly Other then that it’s great. I think it will keep the electric bill down. I have electric baseboard heat. Dec bill was 480$. We will see what next bill is. At 6$ a 40 lb bag. I can see it cutting bill down a lot

  • Hello Jeff- Thanks for reading Wood Pellet Facts, and for leaving a comment.

    In our experience, wood pellet heat is about three times cheaper than electric baseboard heat. You can do the calculations yourself. Our electric rates are around $0.15 per kWh, yours might be higher or lower. A $480 bill would represent 3,200 kWh. There are 3412 BTUs in a kWh, so you used around 11 million BTUs in electric heat during December. Most wood pellets claim to put out 8000-8500 BTUs per pound, but it’s more like 7500 BTUs per pound in usable heat. That means it would take about 1500 pounds of pellets to match 3,200 kWh. That’s 3/4 of a ton, which around here in Maine would cost $187.50 ($249 per ton), which includes delivery. I bet you’d be happy with a $300 per month savings on heat.

  • Hello Michael- Thanks for reading Wood Pellet Facts, and for leaving a comment.

    On the lowest settings, the flame can seem quite low. That’s normal. It only takes a small amount of pellets at a time to make the heat.

    If your flame is still too low on the higher settings, you probably need to open the air inlet further. On your unit, it’s a metal paddle located just above the fresh air pipe. The fresh air intake is located very low on the back of the pellet stove. Pull it further to the left (as you’re standing in front of the unit) to increase the air flow. If the flame starts to look like a blowtorch, push it back to the right.

  • I am attempting to help a friend from a distance. Her comment was that this stove is incredibly “dirty”. She is referring to the burn pot and ash build-up. She cleans it every day by scooping out the ash, but that seems ridiculous to me. Our stove (not this one) is easy to adjust so that the damper brings in the right amount of air to make a clean burn. Is that not the case with this stove? I can’t imaging having to clean out ashes every day would be any fun at all. When I read her email, it made me appreciate our US Stove Golden Eagle even more.
    I will encourage her to get an ash vac and work on the damper settings.

  • Hello Edie- Thanks for reading Wood Pellet Facts.

    The Vogelzang VG 5790 does indeed need a lot of cleaning. If you’re burning pellets continuously, it needs to be lightly cleaned every day or so, and needs a full cleaning at least once a week. A light cleaning would consist of cleaning off the viewing glass (a mildly damp paper towel is all you need) and scraping any klinkers out of the burn pot. Once a week, you should empty the ash dump, remove the side panels, and vacuum out the ash that collects there.

    There is an effective damper on the VG5790. It’s located on the lower left back of the stove, just over the air intake. Pulling it to the left (when viewed from the front of the stove) gives more air.

    Vogelzang pellet stoves are from the same manufacturer as the US Stove Golden Eagle wood furnace. The Golden Eagle is rated for almost triple the heat output of the VG 5790. That would heat a very big house in a very cold climate. No wonder you’re happy with it.

  • just installed the vg5790. will roast you out. Soot seems to build up fast on glass , can live with that. The control panel will not allow me to decrease down to 1, it stops a 2

  • Hello Bob- Thanks for reading Wood Pellet Facts, and for leaving a comment.
    The VG 5790 does indeed put out a lot of heat. It’s about as powerful a freestanding pellet stove as you can find. We have also found that the VG5790 does soot up the glass very quickly. It’s easy to clean with a damp paper towel, so we don’t mind.

    If your stove will not allow you to set it at 1, that is indeed a serious defect. However, we have noticed that the control panel indicator lights on the Vogelzang doesn’t have sharp differences between the different settings. The indicator lights are inside a plastic panel, and they don’t line up perfectly with the slots for the 5 settings. On setting 1, the setting 2 slot glows faintly, and you have to look at it pretty close to tell the difference.

    To test your pellet stove, you can use the remote control that comes with the VG 5790. Use the down button to set it on the lowest setting. Once it’s on the lowest setting, slowly press the up button and count how many settings it will cycle through. If your stove has 4 settings above the lowest setting (5 settings total), it’s working normally, but your LED indicators aren’t showing it clearly.

  • I really need help with this stove,I’m about to return it.When I turn it on one of 2 things happen 1. Pellets drop in but don’t light and it shuts off with an E3 or E4 code. 2. Pellets drop chambet fills with smoke ,smoke starts to enter the room from all around the stove and loud bang and it lights .It’s so bad we have to open windows and doors to get the smoke out.
    The stove has lite 4 x just fine,I don’t know what to do.

  • I have another question…..book says damper should be closed when lighting but the guy on the phone said open all the way ,which is it?

    P.s. you really need better customer service! The guy was so rude to me.

  • Hello Renee- Thank you for reading Wood Pellet Facts, and for leaving your comments.

    Wood Pellet Facts isn’t affiliated with any of the manufacturers of pellet stoves. We offer honest reviews, and encourage our readers to share their experience with different pellet stoves and wood pellets.

    It’s a shame to hear that the customer service you received from Vogelzang was poor. Pellet stoves can be somewhat tricky to set up and operate, and customer service representatives should always strive to be polite and helpful. After all, your purchase pays their salary!

    I may be able to offer some advice for the problem you’re having with your VG 5790 pellet stove. If pellets drop into the burn pot, and smoke fills up the combustion chamber, that’s proof that the auger that feeds the pellets and the ignitor are working. If the stove fills with smoke but doesn’t ignite, I suspect that there isn’t enough air in the chamber, especially if smoke starts coming out the hopper.

    For proper ignition, there has to be a certain amount of oxygen, combustible vapor (smoke), and heat (the ignitor). I suggest that you open the damper all the way to get more oxygen into the combustion chamber. Look for the damper lever on the lower left side of the VG 5790, on the back. Pull it to the left to open it (looking from the front of the stove).

    I assume that you have installed the fresh air kit that brings in air from the outside to feed the stove. If you don’t, it can be difficult for the stove to get enough air from the room it’s in.

    Let us know if you have better luck with the damper wide open!

  • I purchased this stove from Tractor supply last year. 2 major issues
    It doesn’t even heat the room that it is in approx 10×12′
    2nd issue is when it runs our of pellets it pushing smoke back in the house. They can’t tell me why..

  • Hello Brad- Thanks for reading Wood Pellet Facts.

    If it’s operating normally, a VG5790 would overheat a small room like that, even on the lowest setting. Vogelzang’s customer service should be able to help you troubleshoot the problem. You might also want to make sure you have the fresh air intake in place and clear, and the exhaust completely cleaned out. It’s also possible that your pellets have gotten damp. Damp pellets ignite and burn poorly, make a lot of soot, and don’t make a lot of heat. Pellets should be stored in a low humidity environment. Even sealed in their bags, they can pick up moisture if stored in a damp environment for long periods.

  • Hello,
    I have had my my VG5790 for about three years now with no major issues. “knock on wood” I love the heat it puts out and it heats my 1800 square foot home well. I noticed last year towards the end of the season the flame is much higher on the low setting and seem to be going through a lot more pellets compared to what I use to on low. Do you have any ideas on what could cause this? I clean the exhaust every couple weeks and clean the interior 1 to 2 times a week. I was thinking about replacing the control board but do see a part number in the manual.

  • Hello Brian- Thanks for visiting Wood Pellet Facts, and for leaving a comment.

    The Vogelzang VG5790 puts out a lot of heat for such an inexpensive pellet stove. I’m not surprised your stove can handle the heating load of your 1800 ft2 home. I would be surprised if the problem you’re describing is due to a faulty circuit board. Almost without exception, if the control board of a pellet stove is faulty, the stove won’t work at all. If you replace it (it’s fairly expensive), you might still be back where you started.

    We’ve discovered through trial and error that the brand and the condition of the pellets has a great deal to do with the performance of the stove. For instance, if you’re get a “blowtorch” flame, you might want to close the fresh air damper a bit.

    We’ve also found that when pellets are stored in a location with high humidity, they don’t burn as well, don’t make as much heat, and make a lot of smoke that soots up the glass and the exhaust. If your stove is set to hold a predetermined indoor temp, it will have to run longer to produce the same amount of BTUs if the amount of moisture in the pellets is higher. We have completely solved a low-heat, high smoke problem with this model of Vogelzang by switching to premium softwood pellets that weren’t stored over the summer. More heat, cleaner glass, no smoke from the chimney.

    Thanks again for your thoughtful comment.

  • Hello Alex,
    Well after much more extensive research I found that the small side covers need to be removed in order to clean out the ash build up behind them. This drastically changed the air flow in the chamber and causes the flame to become more intense which makes the stove add more pellets to keep up. My flame appears to have gone back to a normal height since the clean out and the pellets seem to be dropping in at a much more slower rate at this time. I will continue to monitor the situation and give another update in a day or so.
    Thanks for your feedback.

  • Hello Brian- I’m glad you were able to troubleshoot your problem. Vacuuming behind the cleanout covers is an important part of maintenance on the VG 5970. As the ash accumulates, it impedes the flow of combustion air and gives you a dirty, cool-ish fire.

    We’ve found that the rubber gasket that seals the metal cleanout plates becomes brittle over time, and requires regular replacement. We use a sheet of gasketing material for car engines to make our own. Any auto parts store will have it. It’s designed to stand up to engine heat and gases, so it’s sturdy enough for pellet stove exhaust air. You can cut it with a utility knife.

    Thanks for reading Wood Pellet Facts.

  • I bought mine 3 weeks ago and it worked fine. I shut it down to check thing and clean it and it did not start back up. It on low was so hot in the house it was uncomfortable when it was on. I had a code e5 so I email and got a reply for me to send my mailing address and he (Service Manager) would send me the thermistor part # 80660. I had already looked up the code in my trouble shooting. It never come I called on hold 40 Minutes got a person and explained the problem they had to transfer me on hold again for 10 minutes I had to send proof or purchase I had filled the registration form on line but that was not enough to prove I bought it. So I did send it. I ordered it paid $80.00 for over night freight called me next morning said credit was declined the entered wrong #s on the date. So did a different card it went threw. I waited for UPS part was not on the truck so I called 10 minutes this time I was told they would refund the $80.00 because I never received because they forgot to ship it. I was a bit rude it was in the 30s and I am use to 50 degree winters. But the lady held true and shipped it so I got it on Monday installed it and then it fired up with a big back fire in the intake so I shut it down and checked every thing again the intake was closed as there book calls for but is wrong I opened it up started right up no backfire this time. House was hot and I knew my wife was not going for that so I started with the intake adjustment and the temp. is perfect now. We are in a high altitude and it required more air. So I thing you need to adjust the air intake for were you live nand this stove will work as planned.

  • Hello Dave- Thanks for reading and leaving a comment on Wood Pellet Facts.

    It’s sounds like you had quite an adventure with customer service, but I’m glad to hear that everything turned out all right for you. You’ve mentioned an interesting point. The proper setting for the air intake on pellet stoves varies with altitude. Homes at high altitude draw in air that contains less oxygen than at sea level. This can lead to a smoky fire that doesn’t ignite well.

    Thanks again for your comment, and I hope you have good luck with your Vogelzang pellet stove in the future.

  • I too bought a Vogelzang VG5790 and it is pretty much trashed after using it for 6 months. Have been texting tech support and yes I said texting them. I text one day and they will respond if I am lucky the next day. They keep saying air flow problem. Telling me to check this and check that with no results. We have had this stove torn complete apart and cannot find anything. They still cannot tell me what is wrong with it. I bought my first and second one from TSC. TSC stood behind the first one and replaced it because the door would not stay closed at all. Vogelzang sent me two new doors if anyone needs them? lol I would never buy another Vogelzang anything. They refuse to send us a new stove even though it is still under warranty. They won’t replace a stove for air flow issues.

  • Hi Naola- Thanks for reading Wood Pellet Facts.

    It sounds like you’ve had a difficult time with this stove. Air flow issues, both coming into the burn pot, and exiting through the combustion exhaust, can be a little tricky to diagnose. The door on the Vogelzang VG 5790 can also contribute to problems with air flow. If the door doesn’t seal, the vacuum switch won’t be triggered and you’ll get error codes. You can snug the door up by turning the clamp screws on the door latches clockwise.

  • I bought a stove in October 17, 2017 right out of the box we had to change the exhaust thermostat it was bad the pellets bounce out of the burnt part we made a bath also the pellets balance into the burn pot The glass goes black instantly we caught up all the joints that could suck air into the stove nothing seems to work will you run it out level one with the damper closed this was our first pellet stove and I’m not satisfied with it

  • Hello Richard- Thanks for visiting Wood Pellet Facts, and for leaving a comment.

    We have substantial experience with the Vogelzang VG5790, and we’ve encountered some of the same problems you’ve described over the years. We’ve swapped out the exhaust thermostat once, after three years of hard use. It turned out that it wasn’t broken. The inside face was so covered in soot that it acted like insulation. It worked again after we cleaned it properly, and we use it for a backup.

    The glass on the Vogelzang does soot up quickly, mostly because of pellets that bounce out of the burn pot and smolder in the ash dump. If you look in the right hand column of this website, you’ll see an advertisement for a burn pot improver. We’ve tested it, and it works like a charm. It completely stops pellets from missing the burn pot. We’re planning on publishing a review of this device in the future.

    Damp pellets also soot the glass quickly. If the gasket doesn’t seal very well when you close the door to the combustion chamber, that can also cause a cool, sooty fire. A new gasket would fix that, along with tightening up the clamps that hold the door closed. Opening up the air damper can also make the pellets burn more cleanly.

    I hope this helps.

  • Alex, this site seems to be one of the best resources regarding the 5790, on behalf of all the readers who haven’t written in, I’d like to say thanks. As for myself, I’d just like to ask, what are the replacement parts you would recommend a person have “on hand” that would likely get them out of a jam? So far I’ve found this to be a reliable unit, but I’m only a couple of months in. Thanks!

  • Hello Dave- Thanks for your kind comments about our website. We’re happy to be a useful source of information to other pellet stove users.

    We’ve used a Vogelzang VG 5790 for several years as the main source of heat in a very cold climate. It makes a lot of heat, and doesn’t cost very much, but it does require a certain amount of tinkering to get it to perform well.

    Firstly, we can recommend the Klinker King burn pot improver (full disclosure: they advertise on Wood Pellet Facts). It completely ends the problem of wasting pellets that miss the burn pot and smolder in the ash dump, which makes cleaning out the machine a real chore. It also allows you to go about twice as long between cleanings. We’ll have a full review of the improver on our site later, but we recommend it to everyone already. It just works.

    After that, the snap disc sensor on the combustion (exhaust fan) fails pretty regularly. It’s cheap and easy to replace, so I keep one around. You can disable it with a jumper wire in a pinch, too. The stove works normally with it disabled until you fix it.

    It’s inexpensive to keep a spare door gasket kit handy. Make sure you buy a 7/8″ thick gasket. Many places sell a 3/4″ gasket for this pellet stove, but it’s too small. If the fire is really smoky, with a lot of black ash on the glass, it’s probably a bad seal on the door.

    You can keep a spare igniter on hand, too. They last a long time, but the stove can’t function without it working properly. They cost 75-100 bucks, which is cheap insurance. It’s an easy fix, too.

    Both the room air fan and the combustion fan are pretty cheaply made, but fans like that don’t fail instantly very often. They get really noisy first, so you have time to wait for a replacement after they start acting up. Replacements cost in the hundreds of dollars, so I don’t keep spares around.

    The number one thing you’ll have to replace is the gaskets under the cleanout plates on either side of the combustion chamber. They get brittle and fall apart. The official replacements are fairly expensive for two little pieces of hi-temp rubber. It’s smarter to visit an auto parts store and buy a sheet of gasket material for engine parts like cylinder heads and oil pans. You can get a giant sheet of it for about $10, and you can cut it into dozens of gaskets for your stove.

    Many consumers report problems with their circuit boards, but in my experience, that’s rarely the problem. To avoid a real problem with circuit board, plug the stove into a surge protector. Like any electronic part, a lightning strike or power surge can fry it. You should be careful when cleaning it, too. Static electricity can harm the components. Blow dust off it with compressed air, don’t touch it or brush it. We run our pellet stove during extended power outages with a power inverter connected to the battery in a running automobile. If you try this, make sure the inverter makes “clean” power. Many generators are suitable for running power tools on a construction jobsite, for instance, but aren’t designed to make the steady power in the right pattern for electronics.

    One more thing we discovered is that when the batteries in the remote control run down, the stove acts really weird when you press its buttons. Our Vogelzang went into startup mode when we tried to turn it off once, which we discovered was simply because the batteries in the remote were about to fail. Change the batteries before they fail.

    Thanks again for visiting Wood Pellet Facts!

  • We bought a VG5790 three years ago and are VERY happy with it. I clean it daily when we are heating in the winter, and we found it does not pay to store pellets over the summer here in North Carolina. They become soft and produce much lower heat. The pellets we are using now are new and even on low they produce so much heat, the stove gets very hot. I wish there were a way to turn up the convection fan without turning up the exhaust fan & feed rate. Our exhaust flue is pretty warm and I would like to keep a lot more of that heat in the house. We have a 2100 sq ft home and have no trouble heating the whole house. We have to turn the pellet stove off after a while. Right now the outside temp is in the single digits here and we still have to shut it off. Excellent stove!

  • Hello Mark- Thanks for leaving a comment at Wood Pellet Facts.

    It’s nice to hear you’re enjoying good performance from your large hopper pellet stove. You’ve highlighted a detail about pellet storage that’s often overlooked: humidity. Pellets are dried down to a very low amount of moisture. After that, they are naturally hygroscopic. They’ll absorb any water in the air they’re exposed to. Damp pellets light poorly, make a lot of creosote, and don’t make a lot of heat. They also make more klinkers that gum up the bottom of your burn pot, further diminishing their performance.

    Most pellet manufacturers do a good job in palletizing and wrapping their bags to keep off rain and snow, but the bags aren’t airtight enough to keep out high humidity. If you store pellets in a damp basement in the late summer, they’ll absorb moisture. It’s good practice to wait until fall to buy your pellets, or to dehumidify the room they’re stored in.

    Some of our readers agree with your sentiment about the high temperature of the exhaust gas. It seems wasteful to let BTUs go up the chimney. However, it’s important to remember that the stove is designed to have lower air pressure inside than outside, to avoid smoke escaping into the house. That requires a pretty steady stream of air. Slowing down the exhaust to capture all the heat in it would require that the stove be much more airtight than it is. That would make it ever so much more expensive to build. The manufacturers seem to have made a tradeoff between efficiency and design complexity. Also, if the exhaust gas isn’t warm enough, it won’t rise naturally when it reaches the outside flue. That would create back pressure, which would make the stove shut off.

    Thanks again for visiting Wood Pellet Facts!

  • Thanks Alex for your reply.

    It is not the exhaust fan that I want to change the speed of. I want to change the speed of the room air fan to get more heat out of the chamber before it heads to the exhaust, but I understand that the exhaust has to be at least warm enough to create draft. I would like to hear what you think about increasing the speed of the room air (convection) fan.

    Thanks

  • Hi Mark- Sorry, I misunderstood your comment. That’s an interesting question. There aren’t that many preset speeds on that fan. If it had a rheostat instead of stepped presets, you could dial it in to get the best balance of temperature and volume of air. I’m not sure how to accomplish that working along with the control board, however.

    Thanks for commenting at Wood Pellet Facts!

  • Ok, so let me introduce myself. I’m Vince, your not so typical “New to the Pellet Stove World”, kind of guy. After having an unfortunate accident and literally crushing my lower left leg in July of 2016, I had a lot of time on my hands to make adjustments in several lifestyle norms that encompassed personal, physical, spiritual, and living accommodations. All this which included installing ramps inside my home between living levels, widening doors to rest rooms and dressing areas and designating the family room as my temporary sleeping quarters. In the midst of all this I replaced my Vermont Castings wood burning stove with a pellet stove since I no longer could stack, retrieve and burn logs of wood by any means. At 61 years old I wasn’t prepared to spend a good portion of what I had set aside for my later years to make these changes and renovations, but I am a faithful person and know God was testing my faith for a reason. I will somehow recuperate the large sum I lost throughout this event. Ironic, my injury was cause by tripping over a surge protector while rushing to volunteer to do work at a local Church. LOL… They say, Sometimes the bad happens to the good”, and in my case such was an understatement. In any event, it’s been over six months and I’m learning to walk again with a cane. It’s all a work in progress. But that is not why I’m writing this Readers Digest of sorts. My reason for being here is to offer a pellet stove review, some needed rebuttal to the reviews of other pellet stove owners, and some tips I’ve learned along the way at the “School of Pellet Stove Hard Knocks”.
    Let me start by saying in the last 4 months I’ve selected a US Stove Vogelzang VG5790. During that time I’ve read hundreds product reviews and watched scores of You Tube Video reviews of various brands. A mix of commentaries spanned from the truly informative to the utterly ridiculous. Some mindless reviews would come from those who vehemently complained and scorned the operation and value of stoves, while shown in videos that were extremely filthy. While viewing them I would exclaim, “ARE THESE PEOPLE FOR REAL??” I mean can they expect anything other than system failure? The ash was backed up, the surround area is in disarray and borderline disgusting. Maybe it’s me and most would call me anal for wanting to keep my things nice and clean. But seriously folks, the instruction manuals are written in a controlled environment. If your home is the least departed from those manufacturing and operation standards, all bets are off. It is up to the end user to use common sense, use quality pellets, clean the product as much as needed in its new environment and come to grips with the notion that owning a pellet stove requires a commitment to continuous care.
    My Pellet stove journey, (originally NOT with a Vogelzang), began with another brand product which proved to be decent overall, with the exception of within 2 weeks, two blower motors failing, the door glass having an etch mark in it, the rear baffles being warped and some peeling paint issues all of which were replaced by that manufacturer under warrantee. The most disappointing was a Control Knob failure which would allow the stove to turn on even while in the OFF position. I personally swapped out 5 knobs under warrantee with the same results. Given that I viewed this last issue as possibly life threatening, I had my stove changed out to a Vogelzang Pellet Stove VG5790, I must say that Tractor Supply as a company, its employees in Customer Care and the members of the Solution Center all reflect the pinnacle of true Customer Service and a mission of supplying consumers with quality products and after sales support. I’ve been a Product Development Executive or over 40 years and am “old School” when it comes to knowing the value of farming new customers and customer retention. As far as I’m concerned, Tractor Supply and its staff including Olivia and Corlissa and the US Stove representative Dakota are totally on point in providing superior care.
    Well without further ado, here is mu honest review and real time raw opinion of my new Vogelzang VG5790.
    First things first… From the old adage from the early days of computer talk.. “Garbage in / Garbage out”. If your pellets are trash, expect a result of trash. Dust plays a big role in auger jams. If at all possible, screen your pellets to remove as many fines as possible. Here is what I do. Buy two $5.00 – 19 gallon storage bins and drill a couple of hundred holes in the bottom of one of them. Make the holes just shy of the thickness of the common pellet. Nest the drilled tub into the other one with the bottom intact. Dump a half bag of pellets in the tub at a time and vigorously shake the tubs. The fines will drop into the nested tub and you will now have about 20 pounds of quite clean pellets to work with. Just remember that if you don’t take these fines seriously, some will follow the pellets up the shaft, but more will stay “behind” and become a pain in the “behind”.
    Whaaa-Wahhhh.. You have a dirty widow you say?.. Get over it. It’s a stove; moreover a value added yet economically palatable stove. If you want a somewhat clean viewing glass, when you start up the unit, DON’T start it up in a Roaring Fashion. Once the startup sequence is over, set the speed of the blower to the third position and put the system into auto thermostat mode. I found that doing that the glass stays clear a little longer. By the time it gets real sooty, I’ve already fallen asleep and then I dream about looking out my deck patio door sliders, which by the way have CLEAN GLASS.. LOL. One critical point I would make on my glass door is that the door gasket on both the door and window is beginning to shed at the ends after the first week of use. A the end of this commentary I am providing a You Tube link of the defects I found that would hope US Stove will address and contact me to resolve the very few issues identified. With reference to the stove’s glass, having it get dirty isn’t my issue. Mine is the disappointment that there is a distinct stain in the glass material itself which immediately turns into a black halo in the upper left midpoint area of the glass. A photo is provided in the You Tube like provided at the end of this commentary. I hope US Stove will see to it that a replacement glass and the door and glass gaskets are sent as soon as possible.
    The Saga of the Bouncing Pellets. Yes, it is a fact. The buring pot sides are too far from the auger chute and a lot of pellets go over the side’s and in from of the burning pot. I mean a lot!!. Sooo…. Enter stage left, the product development person in me. I bought 3 double gang blank switch plate covers from the hardware store. I made sure they were 100% stainless steel to ensure there were no adverse chemical interactions with the steel in the burning chamber. I bent two of the just short of “in-half”, like maybe 60/40 or so. The other I bent into a “U-Shape” at a ratio of about 20/20/40. You’ll see what I am referring to in the You Tube Video I am providing at the end of this commentary. I put the U shaped one in front of the burning pot and drop the pot in and the two “L” bent ones on each side of the pot with the longer sides flat and the shorter portion snug against the sides of the pot walls. Viola… few if any pellets and doing the Flying Wallendas over the sides… LOL… Wow.. Maybe Trump will let me build his wall..LOL
    A breath of Fresh Air is good. For those of you who don’t hook up the fresh air intake to the outside, I would say don’t complain the stove is not performing right. It needs fresh air. Not inside air. It needs outside of the home fresh air for a proper combustion rates and improved efficiency. Don’t ask me why. All I know I’ve seen the difference after I hooked up the outside air to the intake. Not doing it will soot up your stove fast and burn a lot of pellets.
    The hidden doors await you. If you open each side of this stove you will see an access plate with two screws holding it in place. Live on the edge and unscrew these plates and vacuum the opened ports out at least once a week. I do it every third day. I even made a flexible hose extension to my ash vacuum to get way into the nooks and crannies. And yes, you see a photo of it on that link. I send the hose in the opening horizontally and also up vertically to remove any loose ash. Let’s just say this is one Ash-hole” you’d want to keep clean…. LOL
    Well there you have it. That is my take on my new Vogelzang Pellet Stove VG5790. I love it so far. Let’s hope it stays that way with all the time I put into keeping it in pristine condition, which is all of about 10 minutes a day and 30 minutes on the weekend.

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